We are committed to delivering the highest standards of customer service and have set these standards down into what we call the Defluo Customer Service Promise.

The Defluo Customer Service Promise

• 95% of emergency call outs will be attended within 2 hrs of the job being logged
• We will charge just one rate, no matter when you call us out
• Our ‘first time fix’ target will be at least 95%
• All our work will come with a 12 month guarantee
• We aim to answer all on-line enquiries received during office hours within 30 minutes
• Our estimates will be given free of charge
• We will return a quote within 2 business working days
• We will follow up all jobs either by phone, email or post
• All our engineers will be CRB checked
• You can call us free of charge by dialling 0800 9999 200
• All our service engineers will be employed by the company
• None of our engineers will be commission incentivised

For a free quote call us now on freephone 0800 9999 200 or email: enquiries@defluo.co.uk