We are committed to delivering the highest standards of customer service and have set these standards down into what we call the Defluo Customer Service Promise.

The Defluo Customer Service Promise

  • 95% of emergency call outs will be attended within 2 hrs of the job being logged
  • We will charge just one rate, no matter when you call us out
  • Our ‘first time fix’ target will be at least 95%
  • All our work will come with a 12 month guarantee
  • We aim to answer all on-line enquiries received during office hours within 30 minutes
  • Our estimates will be given free of charge
  • We will return a quote within 2 business working days
  • We will follow up all jobs either by phone, email or post
  • All our engineers will be CRB checked
  • You can call us free of charge by dialling 0800 9999 200
  • All our service engineers will be employed by the company
  • None of our engineers will be commission incentivised

For a free quote call us now on freephone 0800 9999 200 or email: enquiries@defluo.co.uk

Call us 24/7 on 0800 9999 200