About Defluo Plumbing & Drainage Ltd
The drainage and plumbing company you can trust, Defluo provide high-quality, effective solutions to all your drainage problems with ease.
Emergency heating, plumbing & drainage services
No matter whether the task at hand is commercial or residential in nature, our fully-trained experts can solve your plumbing problems with ease.
We pride ourselves on treating all of our customers equally, regardless of the size or scale of the job. So, you’ll receive an equal level of care if you’re a homeowner with a boiler emergency or a business owner who needs drainage engineers.
Our customers include some of the UK’s leading retailers, hotels, and restaurant chains, so it's safe to say we are experienced in providing drainage and plumbing solutions to clients of all sizes.
A drainage company you can trust
Providing a full in-house service operation, the Defluo team can be with you whenever you need them. Our 72 trade engineers are on the road dealing with client needs across England and Wales, 24 hours a day, 365 days a year!
To make sure you know exactly who you’re dealing with, we have our very own plumbing company call centre full of trained professionals. Instead of outsourcing this service, our team can handle your requests day or night, directing you to a Defluo drainage or plumbing engineer as quickly as possible.
The Defluo Promise
If you contact us online, you can expect to receive a solution from us within 30 minutes.
From the callout start time, we aim to have someone with you within 2 hours. All our estimates will be given free of charge and we will return a quote within two business days. What’s more, we can usually fix your problem the first time! Our first-time fix rate is fast approaching 95%, leaving a trail of happy customers in our wake.
When we arrive to conduct work on your project, we will treat your property or business with respect. All of our heating, drainage, and plumbing engineers are employed by the company, are not commission-incentivised, and have been fully DBS-checked and trained to follow up jobs by phone, email, or post when completed. You can call us with any queries for free on 0800 9999 200.
We charge all our customers at a fair, fixed-rate and all our work comes with a 12-month guarantee.
Big enough to deliver; small enough to care
Since it was established, Defluo has grown through word of mouth and hearsay about its excellent customer service. Wherever you are in the UK, Defluo is guaranteed to be one of your area’s most proficient local plumbing companies.
So, whether you require emergency heating solutions, a 24-hour plumber or the advice of drainage engineers, call Defluo. Work with us once, experience the difference and become a ‘Defluo customer for life’.