We are proud of the quality of our work and place a great amount of attention to getting things right first time. All our work comes with a 12 month guarantee which covers any problems found to be due to us delivering a service which is less than to our high standards of acceptance.
Any materials and products used are covered by the manufacturers’ guarantees and should these be found to be faulty, we will replace any items free of charge.
We are proud of the high standards of service we achieve which are regularly independent assessed and found to be amongst the highest in the industry. However, we recognise that to continually achieve high standards we need to keep listening to our customers. We take customer complaints very seriously and investigate any we receive to understand the nature of the problem and agree a solution with our customers.
Should at any time you want to talk to us about any aspect of the service you have received from Defluo please contact our customer service team on:
0800 9999 200
Chimhams Farm, London Road, West Kingsdown, Sevenoaks TN15 6BT